Returns Center

How it Works

Select the item(s) to return

Get a refund confirmation

Ask a skin consultant to help find a product that works for you

Frequently Asked Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions. From there, you will receive option for a refund or an Instant Credit.

How soon will I get my refund?

You will first have the option to repurchase with your Instant Credit. If you do not wish to do so and you'd prefer a refund, you can expect that to be processed within 1-2 weeks.

What is an Instant Credit? 

An Instant Credit is a great way to exchange for new items! Just use the voucher code provided at the refund confirmation step in the "Gift card or discount code" section at checkout. Please note, this credit cannot be applied to subscription items.

What items are returnable?

  • Items purchased in the last 30 days.
    • If you've purchased a bundle product and would like to initiate a return, please contact our support team at trueteam@truebotanicals.com.
    • If you're located internationally and would like to initiate a return, please contact our support team at trueteam@truebotanicals.com.

What items are non-refundable?

  • Items purchased outside of 30 days.
  • Free gifts or promotional items with retail value.

I just placed my order and I need to return it, help!

  • If you haven't yet received a shipping confirmation and you'd like to initiate a return, please contact our support team at trueteam@truebotanicals.com
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